PLACING AN ORDER
1. How do I place an order?

Either through the Tulika website or on email (orders@tulikabooks.com). Our website allows you to choose books in the language/s of your choice, and even browse through a few pages of each book.

2. Can books be returned?

Only in the unlikely event that your order arrives damaged or if we’ve sent you the wrong books. Email us a photo of the damaged product, with the ISBN, within 48 hours, and we will get back promptly.

3. How will I know if a book is out of stock?

It will say so on the book page, alongside the particular language.

4. Can I cancel or change the order?

Yes, at any time before we ship your order. Send a mail with ‘Cancellation’ as the subject and quoting your order number to orders@tulikabooks.com.

5. How do I get to know about discounts?

Click on Exclusive Offers on our home page. You could also subscribe to our newsletter and follow us on social media.

6. Can I customise a book package? 

We customise book packages for schools, libraries and birthday parties. Write to us at orders@tulikabooks.com

7. How long does it take for the order to be processed and shipped?

Processing starts as soon as you place the order, and books are shipped out in three working days. Bulk orders, however, may take a little more time.

CREATING AN ACCOUNT
1. Is it mandatory to create an account to place an order?

No, it’s not. You could also sign in as a Guest user.

If you‘d like to create an account, do sign up with your name, email id, contact number and shipping address. Be assured that we maintain your personal information with utmost confidentiality as per our Privacy Policy.

2. Are there any other benefits of creating an account?

• It helps you track your orders
• You are updated on events, special offers and information on new releases through our monthly newsletter

MAKING A PAYMENT
1. I’m having trouble making a payment on your website. What do I do?

Send a mail with a screenshot of the message displayed to orders@tulikabooks.com and we’ll respond promptly with solutions.

2. How do I know whether the payment through my credit/debit card has been successful?

Once your order is authorised by the bank, you will get a confirmation email from us with an order number. You could also log into your account and check the status – if it says ‘payment accepted’, your order is successful.

3. What should I do if my payment is not successful?

Write to us at orders@tulikabooks.com – help will be at hand!

SHIPPING AND DELIVERY
1. How do I check the status of my order?

Once the order has been dispatched, we will send you an email with the carrier name and your tracking id. You may also contact us for information.

2. How long will it take to receive my order?

Many variables affect delivery time – size of the order, shipping address, mode of delivery opted for, within India or overseas... Registered book post takes 10-15 days, 15-25 days overseas. Courier would take 2-3 days, 6-8 days for overseas. Delivery is usually from Monday to Friday, 9am to 7pm, excluding public holidays. Some couriers and post offices deliver on Saturdays in India. 

A committed delivery timeline pops up when you add an item to your cart. We try to keep to that but there are often delays beyond our control. A message alerting you to a change in schedule will be sent to your email id. 

3. Are there any shipping charges?

Shipping is FREE for all orders by Registered Book Post. But for quicker delivery by courier you will have to bear the charges, which are based on weight and will reflect in your cart.